Appointments

We run all our surgeries by an appointment only system. Appointments (urgent and non-urgent) can be made at reception or by telephoning 531 9610. Routine/non-urgent and follow up appointments can be pre-booked up to 6 weeks in advance. For patients requiring more urgent attention we offer “on the day” appointments, which can be booked by telephoning the surgery at 8.30am on the morning you wish to be seen.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor. You have the right to express a preference for a particular practitioner either generally or in relation to a particular condition.  Please inform the receptionist at the time of making your appointment.

If you would prefer to see a male doctor, please let the reception staff know and we will try to accommodate your request as soon as possible.

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. The doctor may decide that it is more appropriate for the patient to be assessed in the Health Centre.

TELEPHONE CONSULTATIONS:

We offer a limited amount of telephone consultations with a GP on a daily basis.  When you phone for an appointment the receptionist may ask you whether the problem can be resolved by the GP on the telephone.  The GP would call you back later that day.  Please ensure that we have your correct contact details.  NB  You must have a direct line or be able to ensure that the call is not overheard if you are calling from work.  This service is provided entirely for the convenience of patients but the choice is YOURS and you can stll make an appointment at the surgery if this type of consultation is not suitable.  Leaflets regarding this service are available at reception.

CANCELLATIONS 
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.If you fail to cancel the appointment in advance you may be sent a Did Not Attend (DNA)letter.This is a letter advising you that have wasted an appointmentthat someone else could have used.  Subsequent failure to attend or cancel appointments you may be asked to register with a new surgery.