Violent or abusive behaviour

The Practice operates a Zero Tolerance policy towards any Patient who exhibits violent, abusive or aggressive behaviour towards any member of the Practice Team.

In the event of the police being summoned, the Patient will be removed from the Practice list immediately and referred to the Challenging Behaviour Unit.

In the absence of the police being summoned, the Patient will be asked to meet with the Practice Manager and advised they are being removed from the Practice List. Following this, a written letter advising same will be issued and the Health Board advised accordingly.